Looking for an answer to a question or product support? First stop, your product’s user manual. This has been written to help solve these little queries, so choose your type of product below to start searching for it.
Can’t find answers?Our Customer Support team will be having a little break over the festive season, and we will be closed on 25th, 26th December and 1st January. We aim to respond to Support Tickets within 2 working days normally, but this may take a little longer over Christmas and New Year.
You can speak to our customer support team directly via our support ticket system. Here’s how you raise a ticket:
- Email us direct or via our form
- Explain your query as much as you can
- Your email will generate a unique ticket ID
- We aim to reply within 72 hours
Our promise to you
Our customer support team will attempt to assist you with whatever questions you have, but if you bought your product from a third-party retailer and your query is to do with returns, exchanges, or refunds then we may ask that you contact them for assistance. For full terms and conditions this page
Raise a support ticket
The form below will send us a ticket request. You can also email us directly at firstname.lastname@example.org to raise a ticket, but please include your product’s name and any other relevant details.