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Product Support

Looking for an answer to a question or product support? First stop, your product’s user manual. This has been written to help solve these little queries, so choose your type of product below to start searching for it.

Can’t find answers?

Our Customer Support team will be having a little break over the festive season, and we will be closed on 25th, 26th December and 1st January. We aim to respond to Support Tickets within 2 working days normally, but this may take a little longer over Christmas and New Year.

You can speak to our customer support team directly via our support ticket system. Here’s how you raise a ticket:

  • Email us direct or via our form
  • Explain your query as much as you can
  • Your email will generate a unique ticket ID
  • We aim to reply within 72 hours

Our promise to you

Our customer support team will attempt to assist you with whatever questions you have, but if you bought your product from a third-party retailer and your query is to do with returns, exchanges, or refunds then we may ask that you contact them for assistance. For full terms and conditions this page

Raise a support ticket

The form below will send us a ticket request. You can also email us directly at support@kitproducts.co.uk to raise a ticket, but please include your product’s name and any other relevant details.

I need help with my product
I need to talk about a purchase
I just want to ask a question
Please select an option, or specify 'other'.
There may not be a version number.
Another retailer
It was a gift
We may require proof of purchase to resolve your enquiry. A screenshot or image of a receipt or email is acceptable as proof of purchase.

Drop a file here or click to upload

Maximum upload size: 3MB

This will speed up your enquiry.

Should start 'KS-'.
Please note, if this question is regarding a product or order enquiry, we may ask you for proof of purchase and additional details later to be able to process the request.

I am aged 16 or over and agree to the Privacy Policy. *

I Agree
Create Ticket


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