The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
TERMS OF DELIVERY OF GOODS FROM THIS WEBSITE
Delivery times are calculated in working days – i.e. Monday to Friday inclusive. If you order after 1.30pm, the next working day will be considered the first working day. In the case of bank holidays, please allow an extra two working days.
We aim to deliver within 5 working days but this may increase during busy periods. Please allow up to 28 days before reporting non-delivery of your purchase.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for seasonal holiday deliveries and deliveries to Scottish islands.
All standard shipping items are sent via Royal Mail First Class Tracked service. All DPD items are sent on a 48 hours tracked service. If you do not receive a tracking code, contact our customer services team to track your item(s).
If you are out when the delivery is made, the courier will take it back to their local depot and leave a card through your door advising that they called and asking you to contact them for re-delivery, rejection or collection.
Regrettably, we are unable to guarantee delivery on any specific day.
Because you ordered online, you get free delivery. If we’ve accepted your order before 1.30pm we’ll try our best to get everything on its way to you within five working days and in the unlikely event that it isn’t possible, we’ll be sure to contact you as soon as possible to keep you in the know.
For your security, we can only deliver to your home address. This needs to match the address of the card you’ll be using.
It’s also easy to keep track of your order. You can follow its progress online with our couriers as they’ll also send you tracking details when it’s on its way.
If you placed an order with us more than seven days ago and still haven’t received your delivery, please call 01425 284000, option 2.
Free standard UK delivery applies to all orders (3-5 business days).
Express Shipping items (1-2 business days) is an additional charge of £4.95.